Digital Transformation - Integrated Parking and Flight Data
Digital Transformation - Website Development
UI / UX
London Luton Airport
Digital Transformation - Integrated Parking and Flight Data
Senior Digital Transformation Lead responsible for the successful integration of two mission critical data feeds.
Client
TBI Abertis
Released
Timeframe
3 months
Project Type
Digital Transformation - Website Development
Technology
Website Design Digital Transformation Data Integration
London Luton Airport
Overview
Consultancy engagement providing senior digital expertise to support an agency project.
As a digital transformation consultant, I worked with a digital agency on a major deliverable for Luton Airport. The project required integrating parking reservations and live flight data into their website — a complex UX and technical challenge. I led the UX direction to ensure clarity, usability, and seamless implementation across teams.
London Luton Airport
The Solution
I collaborated closely with the airport steering committee, their parking technology partner, and an agency team of two developers and two designers. My role focused on aligning technical capabilities with stakeholder requirements while guiding UX and delivery priorities.
Website Design Digital Transformation Data Integration
The project was successfully delivered on time and within budget, integrating number-plate recognition data into the website alongside a seamless online booking and payment system. The solution was securely implemented and enabled customers to reserve parking with live data accuracy and improved convenience.
London Luton Airport
London Luton Airport
Performance Results
The project strengthened the agency’s relationship with their client, restoring confidence and ensuring a smooth delivery from planning through to launch. Stakeholders reported a positive experience throughout the collaboration, with clear communication and a reliable delivery process.
Increase in Parking Space Bookings
Number Plate recognition speeds up access
Inbound Support Calls dropped significatly
The integration significantly streamlined operational flow — automating parking validation through number-plate recognition, reducing manual processing, and improving customer convenience. The new booking experience provided real-time accuracy, faster throughput at check-in barriers, and a more efficient end-to-end journey for travellers.
